National Customer Service Week (2-6 October 2023) is a week-long celebration of customer service, hosted by the Institute of Customer Service (ICS). Here's why we're getting involved.
Ian is a Compliance Analyst based at our Head Office.
“I joined the Society in February 2018 as Mobile Customer Service Advisor in our Basingstoke branch. I was delighted to be given the opportunity to join as it was a total career change for me and I had never worked within the financial services industry before. The support and training I have received since has been superb and it has allowed me to gain a thorough understanding of my role. I have now worked in multiple departments throughout the Society through secondment opportunities and have attended many learning programmes within the business, both of which have been invaluable to my career aspirations.
The pride Newbury Building Society has for its excellent customer service has made each of my roles very rewarding and enjoyable and everyone throughout the business is very easy to get along with, helpful and positive. I feel a real sense of pride to represent and work for Newbury Building Society.”