Getting in touch 

We're here to help. If you need assistance or support, we look forward to hearing from you.

Contact us

*Please note:

  • If you call this number from a mobile phone or branch lines are busy, it will redirect to another branch or to our head office. 

  • We may monitor and record telephone calls for training purposes and for improving our services. We will tell you before we record any telephone conversations.

Head office and customer service opening hours

  • Monday, Tuesday, Thursday and Friday 9.00am - 5.00pm.

  • Wednesday 9:30am - 5pm.

  • Saturday 9.00am - 12.00pm (please note our Saturday opening line is 0800 988 4857 and is available for myaccounts savings support only). 

  • We are closed on Sundays and Bank Holidays.

Head office address

90 Bartholomew Street, Newbury, Berkshire, RG14 5EE. Our head office telephone number is 01635 555700. 

Please note there is no visitor parking at our head office - the nearest parking can be found here

Branch opening hours

If you are visiting a branch to discuss a mortgage or open a savings account we advise you book an appointment to avoid disappointment. Opening times and contact details are available here

Media enquiries

To contact the press office, call 01635 555700 or email us. 


A valid email from us will come from the following addresses:

  • From a member of our team: 

  • From our central service updates: (this is a no-reply email - please do not contact us using this email address)

  • From our central marketing updates: (this is a no-reply email - please do not contact us using this email address)

Online service FAQs

If you need help with accessing our online service, myaccounts or our Intermediary online service for mortgage intermediaries, please visit this page.

Accessibility and customer support

Full details of our accessibility and customer support facilities are available hereIf you require any further assistance please speak to one of our helpful Customer Service Advisers who will be happy to help. 

Customer satisfaction

If our service does not meet your expectations, we welcome your feedback as it gives us the opportunity to put things right and improve our service. You can provide feedback here

Online mortgage appointment booking
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Online savings appointment booking
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Request a call back

Complete the form and we will call you back.

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Contact form

If you have a question about our products and/or services, or other enquiry, please complete this form.

Contact form
Contact a branch

Opening times and contact details are available here.

Find a branch
Contact Intermediary Helpdesk

Our Intermediary Helpdesk is open Mon-Fri 9am - 5pm.

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You can check the Financial Services register on the FCA's website.


How can we help you?

01635 555700

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