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Getting in touch

We are here to help, if you need to get in touch for assistance, we look forward to hearing from you.

  • Call us on 01635 555700
  • Email us

  • Visit your local branch

  • Complete a contact form or request for us to call you back at a time convenient to you.

* Please note if you call this number from a mobile phone or branch lines are busy, it will redirect to another branch or head office. 

Opening hours head office: Monday to Friday (except Wednesday and Bank Holidays) 9am - 5pm and Wednesday 9:30am - 5pm. We are closed on Bank Holidays.

Head office address: 90 Bartholomew Street, Newbury, Berkshire, RG14 5EE. Our head office telephone number is 01635 555700.  Please note there is no visitor parking available at our head office. Nearest parking is here

Opening hours branches: If you are visiting a branch to discuss a mortgage or open a savings account we advise you book an appointment to avoid disappointment. Opening times and contact details are available below through Find a branch

For media enquiries: To contact the press office, you can call us on 01635 555727 or email us. 

We may monitor and record telephone calls for training purposes and for maintaining and improving services. We will tell you before we record any telephone conversations.

Accessibility and customer support

Full details of our accessibility and customer support facilities are available hereIf you require any further assistance please speak to one of our helpful Customer Service Advisers who will be happy to help. 

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You can check the Financial Services register on the FCA's website.


How can we help you?

01635 555700

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