Getting in touch 

We are here to help, if you need to get in touch for assistance, we look forward to hearing from you.

If you need to contact us 

* Please note if you call this number from a mobile phone or branch lines are busy, it will redirect to another branch or head office. 


Monday to Friday (except Wednesday and Bank Holidays) 9am - 5pm and Wednesday 9:30am - 5pm. We are closed on Bank Holidays.


90 Bartholomew Street, Newbury, Berkshire, RG14 5EE. Our head office telephone number is 01635 555700.  Please note there is no visitor parking available at our head office. Nearest parking is here


If you are visiting a branch to discuss a mortgage or open a savings account we advise you book an appointment to avoid disappointment. Opening times and contact details are available below through Find a branch


To contact the press office, you can call us on 01635 555700 or email us. 

We may monitor and record telephone calls for training purposes and for maintaining and improving services. We will tell you before we record any telephone conversations.


Full details of our accessibility and customer support facilities are available hereIf you require any further assistance please speak to one of our helpful Customer Service Advisers who will be happy to help. 

Request a call back

Complete the form and we will call you back.

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Contact form

If you have a question about our products and/or services, or other enquiry, please complete this form.

Contact form
Contact a branch

Opening times and contact details are available here.

Find a branch
Contact Intermediary Helpdesk

Our Intermediary Helpdesk is open Mon-Fri 9am - 5pm.

Customer satisfaction

We welcome you to tell us when our service does not meet your expectations because it gives us the opportunity to put things right and improve our service.

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Keep up to date with our latest news, product and event details

You can check the Financial Services register on the FCA's website.


How can we help you?

01635 555700

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