From 7 October 2024 new rules are being introduced about reimbursing victims of APP scams.
Thank you for taking the time to provide us with feedback on our products and services.
We aim to respond to your feedback within 48 hours of receipt.
We comply with the General Data Protection Regulation (GDPR) and any other applicable data protection legislation.
Our Privacy Notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be treated.
We are committed to providing you with a first class service, however, there may be an occasion when you feel that our service is unsatisfactory. Our Complaints Policy explains how to contact us with a complaint.
View nowOur Member Forum provides our members with the opportunity to help shape our products, services, the effectiveness of our communications and to help us make improvements.
Find out moreYou can check the Financial Services register on the FCA's website.