Customer help and support

Information and support for you.

We are here to help.

If you find yourself or a relative needing assistance with managing payments, have concerns of financial abuse or are dealing with bereavement. Whatever the circumstance, we are here. 

We will try to assist with the issues you are facing where we can and will be on hand throughout to help. Please don’t ignore the problem. 

We have further information and support guides available around the following issues: 

We promise to treat anything you tell us sensitively and with care. Anything you do tell us will be handled in accordance with our privacy notice

You can call your local branch on 01635 555700 or you can visit a branch to discuss it face to face. You can also email us, or write to us, our contact details can be found here.

Helping people manage their money in uncertain times

The Money and Pensions Service (MaPS) are working with financial service providers to reach people before their finances get into a crisis. They have launched new guidance on their MoneyHelper website to help people manage their money in uncertain times. 

See more

How can we help?

Mortgage payment problems

Helpful information and how we can help.

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Bereavement guidance and support

Support following a bereavement. 

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Power of Attorney and Court of Protection

Help to explain the terms and processes.

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Financial abuse

You don’t have to deal with it on your own – we can help.

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Fraud and online security

Helping you protect your identity and money from fraud. 

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Support and accessibility

Accessibility and support services we provide.

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You can check the Financial Services register on the FCA's website.


How can we help you?

01635 555700

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