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Customer help and support

Covid19 (Coronavirus)

If you think you may have problems paying your mortgage due to Covid19 (Coronavirus), please read “Help if you are affected by Covid19 (Coronavirus)” on our customer support page.

If you find yourself or a relative needing assistance with managing payments, have concerns of financial abuse or are dealing with bereavement. Whatever the circumstance, we are here to help. 

We will try to assist with the issues you are facing where we can and will be on hand throughout to help. Please don’t ignore the problem. 

We have further information and support guides available around the following issues: 

We promise to treat anything you tell us sensitively and with care. Anything you do tell us will be handled in accordance with our privacy notice

You can call your local branch on 01635 555700 or you can visit a branch to discuss it face to face. You can also email us, or write to us, our contact details can be found here.


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You can check the Financial Services register on the FCA's website.


How can we help you?

01635 555700

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