Customer help and support

Information and support for you.

If you or a relative need assistance with managing payments, have concerns of financial abuse or are dealing with a bereavement, we are here to help. 

We promise to treat anything you tell us sensitively and with care. Anything you do tell us will be handled in accordance with our privacy notice

You can call your local branch on 01635 555700 or you can visit a branch to discuss it face to face. You can also email us, or write to us, our contact details can be found here.

If you have concerns about your mortgage payments, you can call us on 01635 555888 or email us to speak to our dedicated mortgage support team who will be happy to support you.

Help for managing money in uncertain times

The Money and Pensions Service (MaPS) have free guidance on their MoneyHelper website.

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Worried about paying your mortgage?

If you’re worried about paying your mortgage, we’re ready to offer you support.

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Support and accessibility

We want to make it easy for everyone to have access to our products and our services, click below to view the accessibility and support services we provide.

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How can we help?

Mortgage payment support

Helpful information and how we can help.

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Bereavement guidance and support

Support following a bereavement. 

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Power of Attorney and Court of Protection

Help to explain the terms and processes.

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Financial abuse

You don’t have to deal with it on your own – we can help.

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Fraud and online security

Helping you protect your identity and money from fraud. 

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Cost of living support

Help with budgeting or debt. Resources to assist you.

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Keep up to date with our latest news, product and event details

You can check the Financial Services register on the FCA's website.


How can we help you?

01635 555700

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