Customer help and support
Helpful information, guides, and support for our customers.
If you need support, forms, or information, please see the relevant help sections below.
You can also email us, or write to us - our contact details can be found here. To speak to one of our team face-to-face, you can visit a branch.
Savings
- How to manage your savings online
- Power of Attorney and Court of Protection
- Savings Terms and Conditions - download (opens in new window)
- FSCS Financial Services Compensation Scheme leaflet - download (opens in new window)
- Charitable assignment
- My Lost Account tracking service (opens in new window)
- BSA Third Party Support Guide - download (opens in new window)
Mortgages
- Guide to Interest Only mortgages
- Free legals - making remortgaging simpler
- Mortgages Explained leaflet - download (opens in new window)
- FCA Interest Only Mortgage Guide - download (opens in new window)
- BSA Mature Lending Guide - download (opens in new window)
- HMRC Tax Assessments Guide - download (opens in new window)
- What is consents.online?
- Mortgage Charter
- Current and previous interest rates
- Tariff of mortgage charges
- Types of valuation reports and fees - download (opens in new window)
- Solicitors information
- Solicitor Panel application form - download (opens in new window)
- Certificate of title form - download (opens in new window)
myaccounts and app
Support and guidance
Customer care
Customer satisfaction
Whilst we want to make sure our customers are happy every time, we know there are times when things don't go to plan.
Please tell us when our service does not meet your expectations - it gives us the opportunity to put things right and improve our service.
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