Our Director of Customer Service, Melanie, has celebrated a whopping 30 years at the Society.
When you join us you will receive a comprehensive induction, as well as a personal development plan tailored to your needs.
Financial services organisations have a responsibility to protect customers and their money – something we take very seriously. Research shows over two-thirds of the population learn multi-modally or through a blended approach and we embrace this, delivering content in a number of ways to meet different needs and expectations.
Whatever your role, we'll help you navigate your career path. From Leadership Development Programmes to social learning, work projects to micro-learning, we have opportunities that will support you, inspire you, and help you grow.
Newbury Learning Hub, our bespoke online learning system, ensures that employees remain up to date on all the important regulatory aspects of working for the Society, as well as providing a wealth of optional, personal development modules which can be easily accessed and downloaded, putting you firmly in control of your career.
Our focus is not only on skills and systems. Collaborative behaviours and open mindsets are required to drive us forward. It is by developing our curiosity and remaining open to challenge that we will work with each other to create positive change.
We're the first building society to use “Nelly”, an online knowledge booster which helps us gain and retain the knowledge we need to do our jobs.
You can check the Financial Services register on the FCA's website.