Newbury Building Society and the Institute of Customer Service

We want to make sure our customers are at the heart of everything we do.

To support us in doing this, we are members of the Institute of Customer Service (ICS), an independent, professional membership body for customer service.  As part of our membership, ICS conducts surveys, on our behalf, which will tell us how we can make our service even better.

If you have received an e-mail asking you to complete a survey from the ICS (from the email address, it is genuine, and it would be greatly appreciated if you could help us by completing it.  The survey is online, is confidential and will only take around ten minutes to complete.

Your feedback is valuable to us as it will allow us to compare our service with other organisations across the UK, identify areas in which we are performing well and also identify areas in which you want us to perform better.

This year the survey will also be used in our ServiceMark re-accreditation assessment, so there is an additional reason for us to encourage you to engage with it. 

We hope you will take the opportunity to tell us, honestly, what you think about the service the Society provides. 

If you have any questions or comments about the email you have received or the survey, or you wish to be excluded in future, please feel free to email us or telephone us on 01635 555700.

Thank you for taking the time to assist us.

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