An update on how we responded to customer feedback from our customer service survey taken last year.
Whether you are moving home, buying your first home or simply want to change your mortgage product, we can help. We have been helping people with their mortgages for 160 years.
Our qualified mortgage advisers have the expertise to help you choose the right mortgage. We take time to talk to you and understand your individual circumstances and needs.
One of the few big lenders who continue to offer a real 'personal service', from start to finish we are treated as valued customers by friendly, knowledgeable NBS staff. Services we don't need are not 'pushed at us' and we are given very good factual, personalised information about products we ask about. Can't fault any element of NBS's customer service.
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You can check the Financial Services register on the FCA's website.