Website technical support  

Myaccounts

You can call us on 0800 988 4857 between 9.00am and 5.00pm Monday, Tuesday, Thursday and Friday, Wednesday between 9:30am and 5.00pm and Saturdays 9.00am to 12.00pm. We are closed on Sundays and Bank Holidays. 

You can email us or send us a secure message when you are logged in to myaccounts. Alternatively, you may find the help you need in the frequently asked questions section.

myaccounts is compatible with the following browsers:

* While you can access myaccounts on Safari, the service and performance can be less reliable than the other listed browsers.

myaccounts is compatible with the following application: Adobe Reader – 10.1.12 or later

Intermediary online service

You can call us on 01635 918000 between 9.00am and 5.00pm on Monday, Tuesday, Thursday and Friday, and Wednesday between 9:30am and 5.00pm. We are closed on weekends and bank holidays.

You can email us or send us a secure message when you are logged in to the system.

Newbury Building Society website

To use the Newbury Building Society website you must have a computer with the following minimum requirements:

• Microsoft Internet Explorer 8 or above.

• Mozilla Firefox 11 and above.

• Opera 12 and above.

Mac requirements

To use the Newbury Building Society website, you must have a Mac running OSx with one of the following browsers:

• Apple Safari 6.0 and above.

• Mozilla Firefox 11 and above.

Other browsers

The Newbury Building Society website is optimised for use with Internet Explorer and Firefox and may not display correctly in other browsers. If you do not have one of the supported web browsers installed on your computer, click on one of the links below to download one.

Screen resolution

Newbury Building Society is best viewed at a resolution of 1024x768 pixels. In order to change the screen resolution on a PC, go to START>SETTINGS>CONTROL PANEL>DISPLAY>SETTINGS and change the screen area to 800x600 pixels. On a Mac, go to APPLE MENU>CONTROL PANEL>MONITORS in order to change the screen resolution.

Colour

The Newbury Building Society website is best viewed at a colour-depth of greater than 256 colours (16bit). In order to change the screen colour settings on a PC, go to START>SETTINGS>CONTROL PANEL>DISPLAY>SETTINGS and change the colour palette so that it is greater than 16 bit. On a Mac, go to APPLE MENU> CONTROL PANEL>MONITORS to change the colour settings.

Javascript

We strongly recommend that you access the site with JavaScript enabled.  To ensure that your computer has JavaScript enabled.

Adobe Acrobat

Adobe Acrobat is required to view and print PDF documents that appear on this website. To download this program for free, visit the Adobe website. To read PDF documents with a screen reader please link to the Access Adobe website which provides useful tools and resources.