Our mortgages open doors for your clients

Our service desk is open 9.00am-5.00pm Monday to Friday (9.30am-5.00pm on Wednesdays). We look forward to helping you.
For our latest service and criteria updates please see here.


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Latest news and updates on service, products and criteria

Upgraded online service

We have upgraded our Intermediary online service; here's what you need to know as a registered user of the service.

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Latest service times and criteria changes

UPDATED 17 October: Latest updates or changes to lending criteria, mortgage offers and service times please click for details.

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Consumer Duty information sheets

Consumer Duty mortgage product information sheets for Intermediaries

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Welcome to the Intermediary Helpdesk.

We assist mortgage intermediaries by providing a range of mortgage products and excellent customer service.

We deliver this through our friendly, experienced and knowledgeable team to help you meet the needs of your clients. Take a look at our broad range of products, which cover a variety of requirements. We are flexible in our approach and look forward to assisting you.

Great policies and criteria, with underwriters you can speak to, making it easy. LOVE!

Smart Money People Broker Benchmark Survey H1 2023
View products
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Lending criteria
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Online service
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Forms & guides
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Very easy to get a decision even on a difficult case, individual underwriting means everything is considered. Rates are reasonable, as are fees. Underwriters are available to discuss application progress. Usually cases go through quickly, very few delays. We are definitely dealing with human beings!

Smart Money People Broker Benchmark Survey H1 2023
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