Our mortgages open doors for your clients.

Our service desk is open 9.00am-5.00pm Monday to Friday (9.30am-5.00pm on Wednesdays). We look forward to helping you. For our latest service and criteria updates please see here.

Contact our team

Latest news and updates on service, products and criteria

Latest service times and criteria changes

Latest updates or changes to lending criteria, mortgage offers and service times please click for details.

Read now
Upgraded online service

We have upgraded our Intermediary online service; here's what you need to know as a registered user of the service.

More details
Consumer Duty

The FCA Consumer Duty sets clearer and higher expectations for firms' standards of care towards retail customers. We have provided information sheets for distributors of our products. 

More details

Welcome to the Intermediary Helpdesk.

We assist mortgage intermediaries by providing a range of mortgage products and excellent customer service.

We deliver this through our friendly, experienced and knowledgeable team to help you meet the needs of your clients. Take a look at our broad range of products, which cover a variety of requirements. We are flexible in our approach and look forward to assisting you.

Newbury Building Society excels with their exceptional customer service, diverse mortgage options, and swift application process, making them a top choice for all your mortgage needs.

Smart Money People Broker Benchmark Survey H2 2023
View products
View now
Lending criteria
Read now
Online service
Visit now
Forms & guides
See more

Great experience as a broker - kept informed throughout the process and the case progressed quickly.

Smart Money People Broker review 2023
Sign up for or amend your preferences for email alerts

Keep up to date with our latest news, product and event details

You can check the Financial Services register on the FCA's website.


Register for our online service

Register with us