Our mortgages open doors for your clients.

Our service desk is open 9.00am-5.00pm Monday to Friday (9.30am-5.00pm on Wednesdays). We look forward to helping you. For our latest service and criteria updates please see here.

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Latest news and updates on service, products and criteria

Latest service times and criteria changes

Latest updates or changes to lending criteria, mortgage offers and service times please click for details.

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Shared ownership lending changes

We're known for our experience in Shared Ownership lending, and for our flexible product range. When you asked us for process improvements, we listened. 

What's new
Consumer Duty

The FCA Consumer Duty sets clearer and higher expectations for firms' standards of care towards retail customers. We have provided information sheets for distributors of our products. 

More details

Welcome to the Intermediary Helpdesk.

We assist mortgage intermediaries by providing a range of mortgage products and excellent customer service.

We deliver this through our friendly, experienced and knowledgeable team to help you meet the needs of your clients. Take a look at our broad range of products, which cover a variety of requirements. We are flexible in our approach and look forward to assisting you.

Great service. Pulled out all the stops to ensure that the remortgage completed on time. Many thanks.

Smart Money People Broker Benchmark Survey H1 2024
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Great experience as a broker - kept informed throughout the process and the case progressed quickly.

Smart Money People Broker review 2023
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