National Customer Service Week 2023

This week is National Customer Service Week, a week-long celebration of customer service, hosted by the Institute of Customer Service (ICS)

National Customer Service Week highlights the vital role excellent customer service plays in successful business practice and the growth of the UK economy. Customer service has always been at the heart of our business, and although we believe customer service shouldn't only be celebrated one week out of the year, it's valuable to pause and reflect on what it means to provide excellent internal and external service, and how we go about achieving that.
Last year we were thrilled to be awarded a ServiceMark with Distinction accreditation from the ICS; external validation of our dedication to providing first-class customer service. We were the first (and at the time of writing, only) bank or building society in the UK to hold this accolade. We did this with the support of our members and through the consistent high standards of service our colleagues provide to each other and to our members.

National Customer Service Week 2023 celebrates several topical themes:

  • Monday - 'The future of AI'
  • Tuesday - 'Service with respect'
  • Wednesday - 'Customer service as a profession'
  • Thursday - 'Driving sustainable growth'
  • Friday - 'Customer Service Recognition'

Follow along on our website and social media @NewburyBS throughout the week as we celebrate and explore the importance of customer service in every facet of our business.

Tell us how we're doing

We regularly ask for and receive feedback from our customers to ensure we are doing the best we can to provide a friendly, efficient and hassle-free service. We also want to know where we can do better, so feedback, whether negative or positive is welcomed and acted upon.

Feedback can be provided to us in branch, on our website, or through the independent financial services review site Smart Money People (where you will be asked for your name and email to leave feedback.) 

Melanie Mildenhall Director of Customer Service

Melanie Mildenhall leads the customer service strategy delivery at Newbury Building Society.

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