Tailored support and accessibility

We want to make it easy for everyone to have access to our products and our services.


We want to make it easy for everyone to have access to our products and our services and here we outline the accessibility and support services we provide.

There are a variety of reasons why you may need additional or tailored support if you have a savings or mortgage account with us. We would like to ensure you get the support you require.

Branch assistance

If you visit a branch and require additional assistance we have the following facilities to help:

  • Hearing induction loops

  • Step-free access and seats at our counters

  • Pen grips

  • Magnifying glasses

  • Clipboards and signature guides

  • Private meeting rooms in our branches, advanced booking is advised. If you would like a longer appointment, we are happy to arrange this at the time of booking.

If you require any further assistance please speak to one of our helpful Customer Service Advisers who will be happy to help. 

Video mortgage appointment service

We've made it easier to talk to us about a new or your existing mortgage by making our appointments more accessible via our video appointment service. You can speak to a qualified mortgage adviser from the comfort of your home or place of work. Full details are available here


We are working towards our website meeting the AA level of the WCAG 2.0 standards. These guidelines are internationally recognised as the benchmark for accessible websites, how websites should be built to make them accessible for people with disabilities.

If you would like alternative support, you can call your local branch on 01635 555700. You can also email us, or write to us, our contact details can be found here.

We promise to treat anything you tell us sensitively and with care. Anything you do tell us will be handled in accordance with our privacy notice. 

Customer help and support
Recite Me accessibility toolbar

To open and explore the toolbar, click on the button at the bottom left-hand corner of your screen that looks like a stick figure in a circle.

See more
Video appointment guide

You can now book a face-to-face appointment with a Mortgage Adviser from the comfort of your own home or office. 

See more
Register or amend your preferences for your choice of email alerts

Keep up to date with our latest news, product and event details

You can check the Financial Services register on the FCA's website.


How can we help you?

01635 555700

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