Fraud and online security hub

We’re committed to helping you protect your identity and money from fraud. 

Fraudsters are becoming more and more sophisticated in finding ways to steal your identity and money. That’s why we’ve created this information and support page; to help build your awareness and provide advice to reduce the risk of you becoming a victim of cyber-crime.

If you suspect a fraudulent transaction on your account, you should report your concerns to Action Fraud on 0300 123 2040 (24 hour hotline).

You can find further information on reporting fraud here. 

If you have lost your passbook, please call us as soon as you are aware on 01635 555700.

Below you can find information on ways to protect yourself from fraudsters, to the key scams to spot as well as our pledge to keep your money safe.  Click the links below to find how you can put your best foot forward when it comes to securing your finances.

Where to go next

Our fraud and security hub is the ideal resource for any information you may require to ensure you stay protected online. It is of the utmost importance to us that your money is in safe and secure hands.

Identity fraud

Everything you need to know about identity fraud.

Fraudsters and you

An overview of what fraudsters may use your personal information for.

Common scams

A summary of the most common fraudulent scams in the UK.

Fraud prevention

An overview of the steps you can take to protect yourself against fraud.

Our pledge to you

Our commitment to you, your money and personal information.

Reporting fraud

How to report fraud and other useful further information.

Recent fraud and online security articles:

• How to protect your cash from investment fraud
• Lifting the lid on financial abuse
• Is your social media in danger of being compromised?
• How to keep your personal information safe when moving home
• Is your social media putting your child at risk of identity theft?