Fraud and online security

Helping you protect your identity

and money from fraud. 

We’re committed to helping you protect your identity and money from fraud. 

Fraudsters are becoming more and more sophisticated in finding ways to steal your identity and money. That’s why we’ve created this information and support page; to help build your awareness and provide advice to reduce the risk of you becoming a victim of cyber-crime.

If you suspect a fraudulent transaction on your account, you should report your concerns to Action Fraud on 0300 123 2040 (24 hour hotline).

You can find further information on reporting fraud here

If you have lost your passbook, please call us as soon as you are aware on 01635 555700.

Below you can find information on ways to protect yourself from fraudsters, to the key scams to spot as well as our pledge to keep your money safe.  Click the links below to find how you can put your best foot forward when it comes to securing your finances.

Financial Services Compensation Scheme (FSCS)

Your money is protected in UK banks, building societies and credit unions from £1 up to £85k

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Coronavirus and keeping you safe online

Read our expert online safety advice about avoiding Coronavirus-related scams.

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Guide to spotting and dealing with phishing emails

Guidance to help consumers isolated at home or working from home protect themselves from malware attacks and phishing scams delivered by email.

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Customer help and support

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You can check the Financial Services register on the FCA's website.

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How can we help you?

01635 555700

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