Intermediary helpdesk
We are open Monday to Friday 9.00am until 5.00pm and 9.30am-5.00pm on Wednesdays.
We work in partnership with our intermediary contacts and build trusted relationships with them.
Our team has experience and knowledge in our regional markets, they know our products, and most of all they know how to help you.
Call us on 01635 918000, email us, or use our live chat. You can also explore which areas our BDMs are responsible for and contact them individually here.
Meet our team
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Karen Smith
Head of Intermediary Sales
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Matthew Long
Intermediary Sales Manager
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Alice Pocock
Intermediary Service Manager
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Martin Yates
Senior Business Development Manager
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Jack Whiting
Business Development Manager
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Kerri Rolfe
Business Development Manager
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Will Humphries
Intermediary Sales Adviser
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Will Simpson
Intermediary Sales Adviser
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Liv Hudson
Intermediary Sales Adviser
BDM contacts and postcodes
Support and forms
Book an appointment
Book an appointment online with one of our friendly BDMs.
It's always a good experience. Quick to look at documents and quick to come back with additional document requests. Nice to speak to a person about a case as opposed to a computer or a bot.
Reach out to our Intermediary Team
Contact our helpdesk
Find your BDM
Register for email alerts and updates
Latest news and updates
Offering a flexible approach for the later-life borrowers of today
Intermediary news
Discover how we can support your later-life borrowers with tailored mortgage solutions with our flexible lending approach.
A common-sense approach to addressing affordability challenges
Intermediary news
New research from the Building Societies Association (BSA) suggests confidence in the mortgage market is improving, but afforda…
Summer sale starts now - reduced rates across our mortgage range
Intermediary news
We’re turning up the heat this summer with rate reductions and refreshed products across our mortgage range – giving you even m…
How we complete the picture with Ltd Company Buy-to-Let
Intermediary news
Putting together the right Limited Company buy-to-let solution can feel like a puzzle—but with Newbury, the pieces start to fal…
Rates reduced. Discounts increased. More opportunities.
Intermediary news
We’ve made widespread improvements to our residential and buy to let range – helping you deliver even better outcomes for your …
Supporting first-time buyers in today’s market
Intermediary news
As affordability challenges persist, the role of the broker—and the lender behind them—has never been more important.
We've got more ways to say yes!
Intermediary news
We know how important it is to find solutions that work for your clients. That’s why we’re continuing to look for more ways to …
Kerri Rolfe promoted to BDM
Intermediary news
We are pleased to announce that Kerri Rolfe has been promoted to Business Development Manager.
Criteria and product changes
Intermediary news
We have gone live with a range of criteria and fixed-rate product changes today.
Updated affordability and income multiple criteria
Intermediary news
We have updated our affordability and income multiple criteria across both standard residential and Shared Ownership mortgage l…
Fixed rate reductions
Intermediary news
Great news — we’re reducing a range of our standard residential fixed rates to support more of your clients.
The 90's are calling....
Intermediary news
No, not for the Spice Girls, Brit Pop and Nokia phones... but for a new 90% tier in our Shared Ownership range!