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Mortgage payment problems

Helpful information and how we can help.

If you think you may have problems paying your mortgage due to Covid-19, and you have not yet agreed a mortgage payment deferral (holiday) with us or you would like to know what happens when your mortgage deferral period ends, please read the section below for guidance.

Please note we will contact you approximately 3 weeks before the end of your payment deferral period to advise you what happens next and the solutions available to you if you remain affected by Covid-19. Please do not contact us beforehand, unless you want to cancel you payment deferral or need to speak with us about longer term financial assistance. If this is the case, please contact our payment support team on 01635 555588.

Further information - Visit our further information page where you will find help and guidance on the following topics:

  • What to expect – What happens when we get in contact and the steps we take to help you
  • Your credit rating – How underpayments and missed payments can affect your credit rating
  • Leaseholder and shared owner charges – Information on problems paying charges in relation to leasehold and shared ownership properties
  • Debt advice – Contact details for debt advice agencies and further information on helping paying your mortgage
  • Repossession & legal action – What happens if we do start legal proceedings?
  • Other things to consider 
  • Complaints 

Please remember it is always better to contact us as soon as you realise you may be having trouble paying your mortgage. We are here to help and want to arrange with you a plan of action to help you stay on track with your mortgage.

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How can we help you?

01635 555777

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