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Mortgage payment problems

Helpful information and how we can help.

If you think you may have problems paying your mortgage, please contact us at the earliest opportunity so we can help you prevent mortgage payment arrears.

Guidance is available in the sections below, however you can also contact our dedicated mortgage payment support team by emailing paymentsupport@newbury.co.uk, telephoning 01635 555588 or requesting a call back.

Other help is also out there and we encourage you to seek assistance through the Money Advice Service and other free debt services.

Further information - Visit our further information page where you will find help and guidance on the following topics:

  • What to expect – What happens when we get in contact and the steps we take to help you
  • Your credit rating – How underpayments and missed payments can affect your credit rating
  • Leaseholder and shared owner charges – Information on problems paying charges in relation to leasehold and shared ownership properties
  • Debt advice – Contact details for debt advice agencies and further information on helping paying your mortgage
  • Repossession & legal action – What happens if we do start legal proceedings?
  • Other things to consider 
  • Complaints 

Please remember it is always better to contact us as soon as you realise you may be having trouble paying your mortgage. We are here to help and want to arrange with you a plan of action to help you stay on track with your mortgage.

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How can we help you?

01635 555700

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