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Mortgage payment problems

Helpful information and how we can help.

If you think you may have problems paying your mortgage due to Covid19, please read “Help if you are affected by Covid19 (Coronavirus)" for guidance. You can find this below.

If you are having trouble making your mortgage payments, or if you see a problem arising in the future, we will try to help you.

We will always take into account your individual circumstances and approach your case with sensitivity and positivity. The sooner you get in touch, the quicker we can help you, and you may be able to avoid bigger problems in the future.

Please call our Customer Support Team on 01635 555588 between Monday to Friday 9am to 5pm, Wednesday 9.30am to 5pm or email us so that we can work together to find a solution today.

Further information - Visit our further information page where you will find help and guidance on the following topics:

  • What to expect – What happens when we get in contact and the steps we take to help you
  • Your credit rating – How underpayments and missed payments can affect your credit rating
  • Leaseholder and shared owner charges – Information on problems paying charges in relation to leasehold and shared ownership properties
  • Debt advice – Contact details for debt advice agencies and further information on helping paying your mortgage
  • Repossession & legal action – What happens if we do start legal proceedings?
  • Other things to consider 
  • Complaints 

Please remember it is always better to contact us as soon as you realise you may be having trouble paying your mortgage. We are here to help and want to arrange with you a plan of action to help you stay on track with your mortgage.

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How can we help you?

01635 555777

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