Cost of Living support 

Information and financial support for our members and communities  

Update for mortgage customers - 11 July 2023

We are supporting the Government’s Mortgage Charter, designed for borrowers who need help with their mortgage payments due to the rising cost of living. 

Full details

Supporting our members and branch communities is central to our mutual values. As people across the country feel the effects of rising prices, this support is more vital than ever. 

Our Cost of Living Support covers:

  • A range of free resources and information on accessing support for the increased cost of living, as well as ideas on reducing outgoings, signposting to additional support, and information on cost of living scams.

  • Details of the local charities and community organistions who we have helped supported financially to continue helping local people most in need of support.

Coping with higher costs and keeping on top of your finances can be a struggle, impacting other areas of your life negatively. If you're worried about the cost of living crisis and want to find out what support you could access or just get some advice to ease the squeeze, we're here to help.

If you're a current mortgage customer and are concerned about payments we can provide support and advice, our Mortgage support payment team are here to advise you. 

This hub has been created to summarise the support we are providing, as well as links to additional resources available in five areas we have highlighted as being particularly impacted:

  • Energy

  • Debt

  • Transport

  • Mental wellbeing

  • Food

Use the buttons below to find out more about support in each area.

Managing money in uncertain times

The Money and Pensions Service (MaPS) have launched new guidance to help people manage their money in uncertain times. 

See more
Cost of living scams

According to Citizen's Advice, millions more people have been targeted by scams as fraudsters look to prey on economic uncertainty and people's cost of living fears. 

Find out more

Cost of Living Support


Helpful information on where support is available and tips on reducing your costs.

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Help and guidance around the rising costs in fuel and public transport.

See more

Support and information on the increased cost of food.

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Help and support available with debt problems in uncertain times. 

See more
Mental wellbeing

Support, resources and help available when your mental health is impacted by the crisis.

See more
Customer support

We will try to assist with any mortgage and money issues you are facing where we can. 

See more
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