Cost of Living support 

Information and financial support for our members and communities  

Supporting our members and branch communities is central to our mutual values. As people across the country feel the effects of rising prices, this support is more vital than ever. 

In 2022, we donated over £100,000 to local charities and community organisations dedicated to helping people through tough times.

Although the campaign has ended, you can still find:

  • A range of free resources and information on accessing support for the increased cost of living, as well as ideas on reducing outgoings, signposting to additional support, and information on cost of living scams.

  • Details of charities and community organistions in and around our branch towns who may be able to help.

If you're a current mortgage customer and are concerned about payments we can provide support and advice, our Mortgage support payment team are here to advise you. 

Use the buttons below to find out more about support in each area.

Mortgage Charter

We are supporting the Government’s Mortgage Charter, designed for borrowers who need help with their mortgage payments due to the rising cost of living. 

Full details
Managing money in uncertain times

The Money and Pensions Service (MaPS) have guidance to help people manage their money.

See more
Cost of living scams

According to Citizen's Advice, millions have been targeted by fraudsters looking to prey on economic uncertainty.

Find out more

Cost of Living Support


Information on energy support and reducing your bills.

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Guidance to help with the rising cost of transport.

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Support and information on the increased cost of food.

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Help and support available with debt problems in uncertain times. 

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Mental wellbeing

Resources to look after your mental health during the cost of living crisis.

See more
Customer support

Help and guidance for customers facing money worries.

See more
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You can check the Financial Services register on the FCA's website.


How can we help you?

01635 555700

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