myaccounts FAQs

Help for queries you may have when using the online service.

If you cannot find the answer you are looking for, you can email us or call 0800 988 4857.

We are available to answer your queries between 9.00am and 5.00pm Monday to Friday (Wednesday 9:30am to 5.00pm and Saturday 9:am to 12pm).

If you have forgotten your password or memorable information, visit our ‘Logging in’ page and click 'forgotten password' link.

For full details on myaccounts browser compatibility visit our technical support page. 

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You can check the Financial Services register on the FCA's website.


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