Help for queries you may have when using the online service.
If you cannot find the answer you are looking for, you can email us or call 0800 988 4857.
We are available to answer your queries between 9.00am and 5.00pm Monday to Friday (Wednesday 9:30am to 5.00pm and Saturday 9:am to 12pm).
If you have forgotten your password or memorable information, visit our ‘Logging in’ page and click 'forgotten password' link.
For full details on myaccounts browser compatibility visit our technical support page.
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Newbury Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number 206077). Registered office: Newbury Building Society, 90 Bartholomew Street, Newbury, West Berkshire, RG14 5EE.
English law applies and we will communicate with you in English. We are participants of the Financial Ombudsman Service. We have a complaints procedure which we will provide on request. Most complaints that we cannot resolve can be referred to the Financial Ombudsman Service.
You can check the Financial Services register on the FCA's website.
