myaccounts FAQs

Help with using our online service.

If you cannot find the answer you are looking for, you can email us or call 0800 988 4857.

We are available to answer your queries between 9.00am and 5.00pm Monday to Friday (Wednesday 9:30am to 5.00pm and Saturdays 9.00am to 12.00pm). Please note we are closed on Sundays and Bank Holidays.

myaccounts FAQs

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Financial Services Compensation Scheme (FSCS)

Your money is protected in UK banks, building societies and credit unions from £1 up to £85k

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Making a payment online via your bank

Information on how to set up automated payments to your savings account.

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Confirmation of Payee

Information on the Confirmation of Payee service and how it works.

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Register or amend your preferences for your choice of email alerts

Keep up to date with our latest news, product and event details

You can check the Financial Services register on the FCA's website.

Contact

How can we help you?

01635 555700

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