What if I forget my username?
If you forget your username click on 'Forgotten your username' on the main log in page and follow the instructions to receive a reminder. This will be sent to your registered email address.
What if I forget my password?
If you forget your password click on 'Forgotten your password' on the main log in page. You will be prompted to enter characters from your memorable information. Once these have been entered you will receive an email to your registered email address within 24 hours which will enable you to reset your password.
What if I forget my memorable information?
You will have firstly entered your username and password before you are taken to the page where your memorable information is required. To reset your memorable information click on ‘Forgotten your memorable information’. You will then be prompted to enter your password again. Once this has been entered you will receive an email to your registered email address within 24 hours which will enable you to reset your memorable information.
What if I forget both my password and memorable information?
For security reasons, you are unable to reset both password and memorable information simultaneously. We ask that you telephone us on 0800 988 4857 so that we can verify you by checking personal / account information before resetting your security details for you.