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myaccounts FAQ - Closing an account

How do I close my account?

You can close your savings accounts online, with the exception of ISAs. You are unable to close any account with closure/withdrawal restrictions online. These restrictions will be detailed in the terms and conditions of the account you were given prior to opening.

To close an ISA please send written, signed authority to our Head Office (myaccounts Team, 17 Bartholomew Street, Newbury, Berkshire, RG14 5LY). Funds will be sent to you by cheque. Please also see ‘How do I transfer my ISA’.

To close a notice account, send a secure message selecting the message subject ‘Notice to withdraw’. The myaccounts team will put your account on notice and contact you by secure message to advise the date you can close your account. You will need to log into myaccounts on the agreed date (or within 7 calendar days) to request the transfer of funds, then select 'Make Withdrawal' and follow the instructions on the screen. Your closing funds can only be sent to your nominated bank account and not to another Society account. You are able to transfer funds from one Society account to another as part of the normal withdrawal process.

How do I transfer my ISA?

If you wish to transfer your ISA to another provider you will need to complete an ISA transfer request with the new provider who will request the transfer of money on your behalf. Do not attempt to withdraw the funds or close the ISA yourself as you may forfeit the tax free status of your ISA.

How do I close my account within the 14 day cooling off period?

All our accounts have a “cooling-off” period which enables a customer to cancel their account opening. However, you are unable to do this online. If you wish to cancel your account opening, please write to us (myaccounts team, 17 Bartholomew Street, Newbury, Berkshire, RG14 5LY) detailing why you wish to cancel your account. If you would like to discuss an alternative account, please also indicate in your letter and we can ask a savings adviser to contact you.

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