Winchester branch improvements - update

Update: 12 October 2023 

In September, we temporarily closed our Winchester branch to make some improvements. Whilst closed, we've been serving our Winchester branch members through other branches, online and by post and we thank you for your patience while we have undertaken this work in the branch. 

Reopening date confirmed

We are very pleased to confirm we are completing the refurbishment and to announce that our new-look Winchester branch will re-open to members on Tuesday 24 October at 10.00am.  Our colleagues in branch are looking forward to welcoming back our existing customers to the refurbished branch, and to welcome new customers who simply want to look around or find out how we can help them with their savings and mortgage needs. 

New changes to Winchester branch opening hours

While the branch has been closed for refurbishment, we have been reviewing our in-branch services and operating hours, and supported by feedback from our colleagues and members we have made the decision to increase the Winchester branch opening times when it reopens to members. We hope this change will continue to support the needs of our members, and we will review our hours again at the end of January 2024.

Since the pandemic, we have seen a number of high street banks announce branch closures, some of which have been in our branch towns. There has also been a shift by other financial providers to reduce opening hours, citing the increase in the use of online services as the reason for reduced branch servicing.

Our approach to customer service remains one of both online and branch services (which we often refer to this as a 'bricks and clicks' approach), and branches remain a vital part of our proposition. We hope you agree that these extended hours are a real positive for you. 

The new opening hours for the Winchester branch from 24 October, will therefore be:  

• Monday 9.30am – 4.30pm

• Tuesday 9.30am – 4.30pm

• Wednesday 9.30am – 4.30pm

• Thursday 9.30am – 4.30pm

• Friday 9.30am – 4.30pm

• Saturday 9.00am – 12 noon

• Sunday & Bank Holidays - Closed 

We thank you again for your patience while we undertook this refurbishment, if you have any questions please do not hesitate to contact us. 
 

Original notice: August 2023

We are delighted to announce that we will be undertaking substantial improvements to our Winchester branch this Autumn, as part of our branch network modernisation plans.  

Due to the limited space, and to keep everyone safe, we will need to close the branch for the period of the building works, which are expected to take approximately 5-6 weeks.  

We can now confirm that the branch will temporarily close on Friday 1 September 2023 at 3.00pm and the refurbished branch will reopen at 10.00am on Monday 24 October 2023.

The refurbishment will provide our members with a more modern and welcoming environment in which to interact with our branch team.   

How can we serve you while the branch is closed for refurbishment? 

Making withdrawals

To make withdrawals during this time you can visit an alternative branch, the closest Newbury Building Society branches to Winchester are: 

• Alton branch (18 miles) 47 High Street, Alton, GU34 1PF Tel: 01420 84275 

• Andover branch (18 miles) 35 High Street, Andover, SP10 1LJ Tel: 01264 361455 

• Basingstoke (20 miles) 5-6 Chelsea House, Festival Place, Basingstoke, RG21 7JR Tel: 01256 816813 

Or you can:

• Use our online savings service, myaccounts, through which you can withdraw money into a nominated bank account. Details on how to register for this service are available here.

• Use our telephone withdrawal service to transfer funds into a nominated bank account. The nominated bank account must be set up prior to the temporary branch closure; this can be done by visiting the branch in person with your debit card and/or recent bank statement. Please note that the maximum daily telephone withdrawal is £500 and the maximum per week is £1,500.

Making deposits

To make a deposit you can:

• Visit one of the above closest branches or;

• You can make a cheque deposit by post to any of the above branches. If not enclosing your passbook, please ensure that you inform us which of your accounts the cheque(s) should be deposited in to and we will send you a receipt as confirmation; your passbook will be updated when you next visit a branch. We will have a limited supply of prepaid envelopes available for collection in the Winchester branch before the temporary branch closure in early September 2023.  

• You can also transfer from your bank account into your Newbury Building Society savings account electronically. The Society uses NatWest bank to receive funds; the details that you need for this are:

In the coming weeks there will be further details with pictures of the branch refurbishment plans available in branch and on our website and we will update you with exact dates once they are confirmed.        

If you have any questions, please do not hesitate to call the Winchester team on 01962 852716 or by email. We may not have all the answers at this stage, but we will assist as best we can.