Background and experience
I joined Newbury Building Society in 1993, after finishing my education. My first role was as a branch assistant at the Alton branch; moving to our Aldershot branch a few years later as Office Manager. I went on to manage both Alton and Aldershot branches. I was promoted into my current role as Business Support Manager for the Basingstoke Area in 2012.
I passed my CeMap qualification (Certificate in Mortgage Advice and Practice) in 2000 and I am a Registered Mortgage Advisor for the Society, and have a supervisory role to ensure that other advisors maintain competency.
Newbury Building Society has a culture of great customer service and listening to our members. I enjoy helping our customers, in particular when we can help someone purchase their first home using our flexible approach to underwriting to help them. It is also very satisfying to see staff develop within their role to furnish them with the tools to progress within the Society.
Role and responsibilities
I oversee the running of the branches in the Basingstoke area, alongside each Office Manager. The role covers all operational functions, and I also ensure the branches are providing excellent customer service to our members, within the policies and procedures that govern Financial Services.