Please select the relevant FAQs from below; for either myaccounts savings or the Intermediary online service.

If you are unable to find the answer you are looking for, please contact us:

myaccounts customers can call 0800 988 4857 or email us.    

Intermediary online users can call 01635 918000 or email us.  

For myaccounts customers We are available to answer your queries between 9am and 5pm Monday to Friday (Wednesday 9:30am to 5pm) and between 9am until 12pm on Saturdays.

For Intermediary online users We are available to answer your queries between 9am and 5pm Monday to Friday (Wednesday 9:30am to 5pm).