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Please select the relevant FAQs from below; for either myaccounts savings or the Intermediary online service.
If you are unable to find the answer you are looking for, please contact us:
myaccounts customers can call 0800 988 4857 or email us.
Intermediary online users can call 01635 918000 or email us.
We are available to answer your queries between 9am and 5pm Monday to Friday (Wednesday 9:30am to 5pm).
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Newbury Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number 206077). Registered office: Newbury Building Society, 17 Bartholomew Street, Newbury, Berkshire, RG14 5LY.
English law applies and we will communicate with you in English. We are participants of the Financial Ombudsman Service. We have a complaints procedure which we will provide on request. Most complaints that we cannot resolve can be referred to the Financial Ombudsman Service.
You can check the Financial Services register on the FCA's website.
