Intermediary online service 

Frequently asked questions

If you can't find the answer you are looking for here, please contact us on 01635 918000.

We are available to answer your queries between 9am and 5pm Monday to Friday. We may monitor and record telephone calls for training purposes and for maintaining and improving services and will tell you before we record any telephone conversations.


If you would like to discuss an application prior to submitting it, please call our Intermediary Helpdesk on 01635 918000.

For any applications you submit online, you will received an acknowledgement email within 48 hours which will confirm the name and contact details of the underwriter dealing with the application and their administration assistant.

You can also contact the underwriter from the online system by using the secure messaging service.


I love the fact that you talk to people with knowledge. You can speak to the underwriter and you take a common sense approach.

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