Intermediary online FAQs

If you can't find the answer you are looking for here, please contact us on 01635 918000.

We are available to answer your queries between 9am and 5pm Monday to Friday. We may monitor and record telephone calls for training purposes and for maintaining and improving services and will tell you before we record any telephone conversations.

Can I still contact an underwriter?

If you would like to discuss an application prior to submitting it, please call our Intermediary Helpdesk on 01635 918000.

For any applications you submit online, you will received an acknowledgement email within 48 hours which will confirm the name and contact details of the underwriter dealing with the application and their administration assistant.

You can also contact the underwriter from the online system by using the secure messaging service.


The service from start to finish was extremely brilliant. Initially discussed the case with the BDM which was complex and given the green light, submitted the case online, followed by regular updates from the underwriting team. Case offered and completed within 5 days. 5 star service.

Randeep - Smart Money People Broker Benchmark Survey H1 2019
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01635 918 000

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