We are pleased to advise you we have upgraded our myaccounts online service.
Following the upgrade, you will need to complete the following steps to be able to access myaccounts:
Log-in using your username, password, and memorable word.
Reset your memorable word.
Confirm your contact details.
Confirm your marketing preferences.
You will then be able to see your accounts and manage them as normal.
Please note: The upgraded myaccounts service will require a unique email address for each myaccounts user. If you need to re-register, with a new unique email address, you will need a postal verification code before you can make withdrawals.
If one of the following applies to you, you will need to re-register for the myaccounts service to view and service your accounts (please note that the online prompt for lost user name or password will not work):
Your account was locked prior to the upgrade on Saturday 18 November 2023.
You did not enter the verification code posted to you when you registered for the service which enables you to make withdrawals. fication code to enable withdrawals in the past.)
If you don't remember your username, password, or memorable word.
You have previously shared an email address with another user, who has already logged in or registered after the upgrade; or
You have received an error message when entering your memorable word which states ‘an account already exists with this username.'
To re-register click here.
We have updated our myaccounts FAQs to support you following the upgrade. You can also find out here about the improvements we have made to the myaccounts online service.
If you have any further questions, please contact us via our live chat, or by calling 0800 9884857. Our working hours are Monday-Friday 9.00am to 5.00pm and Saturday 9.00am to 12.00pm.
Please be patient with us, as we may have more calls than normal.