Background and experience
I joined Newbury Building Society in March 2023 after 16 years working in operational and third party management leadership roles at Nationwide Building Society.
The Newbury Building Society culture and ethos is truly all about how we deliver an exceptional member service every day, as one big team.
Role and responsibilities
I am responsible for the excellent customer service delivered by our Savings, Mortgages and Payment Support operational teams. My role is key to ensuring this continues, whilst thinking to the future; evolving our services to meet the needs and expectations of our members.