Society becomes Institute of Customer Service member

Newbury Building Society recognises that customer priorities are changing and expectations are evolving which is why it has become a member of The Institute of Customer Service (ICS).

Keen to continue and advance its delivery of excellent service, the Society’s membership of ICS demonstrates its commitment to members.

The Institute of Customer Service is the independent, professional membership body for customer service. Founded in 1996, and formally incorporated in February 1997, it aims to help members improve their customers’ experience and business performance.

On Friday 10 March, Leonie Williams, Client Relationship Director at the Institute of Customer Service, visited Head Office to present the Society with a special plaque to endorse its membership.

Melanie Mildenhall, Operations Manager at the Society, said: “By joining more than 500 private, public and voluntary sector organisations, our members, employees and partners will see our commitment to excellent customer service. The ICS membership shows our determination to raise and retain high service standards, engage our employees and create the ultimate customer experience.”

Picture (above): Operations & Sales Director, Phillippa Cardno is presented with a plaque by Leonie Williams, Client Relationship Director at the Institute of Customer Service.


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