Background and experience
I joined the Society’s Customer Services team in 1994 after graduating from university. From 1996 to 2000, I held Office Manager roles at our Wokingham, Abingdon and Didcot branches. In 2000, I became Marketing Manager and in 2007 returned to Customer Services to lead the mortgage underwriting team and mortgage and savings support teams. In March 2016, I became Operations Manager.
I enjoy working here as I am passionate about customer service and the Society has an excellent reputation for listening to its members and treating them as individuals. My role gives me a lot of variety and I get to work with fantastic people every day. I feel supported in my career; a true example of the Society’s committment to people development.
Role and responsibilities
I am responsible for leading the Society’s branch and customer service teams to ensure members receive a consistently exceptional service, in line with the Society’s customer service strategy and operational risk framework.