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Melanie Mildenhall

Operations Manager

Telephone:
01635 555777
Email:
melanie.mildenhall@newbury.co.uk

Background and experience

I joined the Society’s Customer Services team in 1994 after graduating from university. From 1996 to 2000, I held Office Manager roles at our Wokingham, Abingdon and Didcot branches.  In 2000, I became Marketing Manager and in 2007 returned to Customer Services to lead the mortgage underwriting team and mortgage and savings support teams. In March 2016, I became Operations Manager.

I enjoy working here as I am passionate about customer service and the Society has an excellent reputation for listening to its members and treating them as individuals. My role gives me a lot of variety and I get to work with fantastic people every day.

I feel supported in my career; a true example of the Society’s committment to people development.

Melanie Mildenhall

Role and responsibilities

I am responsible for leading the Society’s branch and customer service teams to ensure members receive a consistently exceptional service, in line with the Society’s customer service strategy and operational risk framework.

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Contact

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01635 555777

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