Newbury win at the first ever Consumer Duty Leadership Awards!

We are extremely pleased to announce that we have won the Consumer Duty Leadership in Retail Banking Award at the inaugural Consumer Duty Leadership Awards, hosted in London on 26 June 2024.

The Consumer Duty Leadership Awards, judged by an independent panel of experts, recognises firms who display leadership, excellence, and innovation in delivering good outcomes for customers. 

The Consumer Duty Leadership Award in Newbury Building Society's award cabinet.

Melanie Mildenhall, Director of Customer Service, commented: “This award is a fantastic endorsement of everyone’s hard work over the last two years, and recognises the exceptional management, innovation, and commitment of everyone at Newbury to go above and beyond for our members. 

We pride ourselves on delivering great outcomes for customers and this award is another testament to our customer-first approach following our Treating Customers Fairly Award win at the British Bank Awards just a few weeks ago.”

Find out more about our approach to customer service here.

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