Newbury Building Society wins Treating Customers Fairly Award at British Bank Awards 2024

Newbury Building Society is delighted to announce that it has won the coveted Treating Customers Fairly award at the 2024 British Bank Awards, run by Smart Money People.

The British Bank Awards, launched in 2015, are known as the 'Oscars of the banking world' and are voted for entirely by customers, with more than 150,000 votes cast throughout this year's voting process. The awards were presented at a black tie ceremony in London on 9 May 2024.

Phillippa Cardno, Chief Executive of Newbury Building Society, commented: “I am extremely proud that the Society has been awarded the coveted ‘Treating Customers Fairly’ award at the British Bank Awards 2024, particularly because these awards are voted for by our customers.
This win is testament to our exceptional ‘customer first’ approach, and in recognition of our employees, who take immense pride in our customer-centric culture and work extremely hard every day to provide our members with the high levels of service they deserve.

Team Newbury receive the Treating Customers Fairly Award at the British Bank Awards ceremony in London

Jacqueline Dewey, CEO of Smart Money People said: “The Financial Conduct Authority emphasises the importance of treating customers fairly and Newbury Building Society demonstrates best-in-class standards. Our reviews show that this is resonating with Newbury’s customers as many highlight the professionalism and kindness of its staff, especially those who experience in-branch service.

A significant number of customers pointed to the excellent knowledge of staff showing that they feel safe and secure when dealing with Newbury. Congratulations to everyone at Newbury Building Society.”

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