Customer Charter 

Our promise to you. 

As a mutual organisaton, the heart of our Customer Charter is our commitment to providing our members with exceptional service. We strive to get it right first time, every time.

We believe that our members, our employees and our stakeholders have the right to know what level of service they can expect from us all the time - even when we fall short of the very high standards we have set ourselves.

About us Our history Our purpose, vision and culture Why choose Newbury Building Society?
Phillippa Cardno on Newbury Building Society's customer service

Want to learn more about our customer-first approach? Check out this interview with our Chief Executive, Phillippa, and the Institute of Customer Service.

Watch the interview
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