As a mutual organisaton, the heart of our Customer Charter is our commitment to providing our members with exceptional service. We strive to get it right first time, every time.
We believe that our members, our employees and our stakeholders have the right to know what level of service they can expect from us all the time - even when we fall short of the very high standards we have set ourselves.
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Newbury Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number 206077). Registered office: Newbury Building Society, 90 Bartholomew Street, Newbury, West Berkshire, RG14 5EE.
English law applies and we will communicate with you in English. We are participants of the Financial Ombudsman Service. We have a complaints procedure which we will provide on request. Most complaints that we cannot resolve can be referred to the Financial Ombudsman Service.
You can check the Financial Services register on the FCA's website.