Institute of Customer Service survey 2018

Newbury Building Society is carrying out a customer satisfaction survey in collaboration with The Institute of Customer Service. The survey helps us to understand the views of our members and will be sent out in early December by email.  

Feedback from our members is important and allows us to measure how we compare with other organisations in our financial services sector. We'd appreciate our members to take part in the survey which measures customer satisfaction.

If you have an ongoing complaint or are looking to complain about a specific incident, please ensure you contact us directly, the survey will not monitor specific customer complaints.

All responses to the survey are received and handled by The Institute of Customer Service.  Completed surveys are completely confidential, and the Society will receive only grouped analysis, this is to encourage completely honest feedback. 

The link to take the survey is: 

If you have any questions regarding the survey, please do not hesitate to contact us on 01635 555700 or by email.

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