Improving the security and trust of our emails to you

We will shortly be making some changes to the email addresses we use to send you updates. These changes are being made to improve the security and deliverability of our emails to you, our members. 

What's changing?

Our current marketing email address will change from to from the week commencing 10 July 2023. We will use this new address to inform you about new products, services, community activity and general society news.

Secondly, we have created a new address,, which will be used to advise you of changes we think you should know. For example:

  • Changes in criteria to your mortgage or savings account(s).

  • Increases or decreases to your mortgage or savings interest rates.

  • Notice of our AGM (Annual General Meeting) – we are legally obliged to advise you of this.

  • Branch closures/updates or changes to the services you use.

Where we hold a valid email address for you, we will email you this news instead of writing to you. You will not receive marketing emails from this second new address.

Why are we making these changes?

We want to ensure the emails we send are identifiable as genuine communications. Using a more recognisable domain will help to ensure our communications are more trusted by your email provider and are less likely to get marked as spam. 

If you are ever unsure of an email’s validity, you can check the address matches the company’s website address – ours is If you'd like to learn more about spotting suspicious emails and messages there is some helpful information about scam emails from Action Fraud available here.

Important! To ensure you continue to receive our emails

We would be grateful if you could add our two new addresses to your contact or safe sender list in your email account -


You can find instructions on how to do this for each email provider below:

Further information

We will be emailing our members soon from our current address to reiterate these changes and explain further how you can expect us to use these two new email addresses.

If you have not subscribed to marketing emails (or have previously unsubscribed), you will not receieve emails from You may receive relevant updates from from time to time. 

If you would like to amend your preferences or unsubscribe from marketing emails, please click here.


If you have any questions or would like further information, please email us. 

Many thanks for your support.

Emma Gentry Marketing and Communications Manager

Emma is responsible for the marketing communications and public relations for the Society.

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