Double award win for Newbury Building Society in the British Bank Awards 2021

Newbury Building Society wins two awards in the 2021 British Banking Awards on 8 July 2021.  

The Society has won the new and very competitive category ‘Best Building Society’ at the British Banking Awards 2021. Other finalists included Darlington Building Society, Dudley Building Society, Ecology Building Society, Hinckley & Rugby Building Society, Saffron Building Society, Melton Building Society and Vernon Building Society  

The second award presented to the Society was the ‘Best Specialist Mortgage Provider’ award. The other finalists in this category were Darlington Building Society, Ecology Building Society, Melton Building Society and Vernon Building Society 

Roland Gardner, Newbury Building Society’s Chief Executive said: 

I am delighted we have been awarded the ‘Best Building Society’ and the ‘Best Specialist Mortgage Provider’ awards. Awards which are entirely based on customer feedback are particularly fulfilling and to win in both categories is something in which the whole team at Newbury can justifiably be very proud.

The awards are the outcome of the consistent high levels of customer service our employees provide and to the incredible trust and support we have from our members.”  

Now in their seventh year, the British Bank Awards is an annual campaign to find the best products, newest innovations and most trusted financial service providers.        

The results of the British Bank Awards 2021 are based on feedback received from over 90,000 consumers and businesses through the Smart Money People review website.  As part of the voting process, consumers feed back on a range of factors, including the customer experience, whether they’ve felt fairly treated, or even what improvements they’d like to see. 

Jacqueline Dewey, Chief Executive of Smart Money People said: 

The British Bank Awards 2021 has been fantastic. We’ve had a great mix of winners this year from companies retaining their title for another year to new entrants winning for the first time. Voting was incredibly close, and the competition between the companies was fierce.  

The British Bank Awards are a real signal to companies about how they are doing in the eyes of those who matter most, their customers. And a big thank you should go to all the customers who took the time to have their say and cast their vote.” 

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