Newbury Building Society has been rated the Top Building Society Lender in the H2 2021 Mortgage Lender Benchmark Report published by Smart Money People on 10 December 2021.
The Mortgage Lender Benchmark is a six-monthly assessment of the service and propositions of mortgage lenders, and covers banks, building societies, specialist lenders and lifetime lenders.
The latest edition for H2 2021 includes in-depth data and insight from over 750 brokers, who were asked to leave feedback for the last five lenders they’ve placed cases with. Some 3,690 individual pieces of feedback were received from intermediaries, with coverage across 105 UK lenders.
As part of this report Newbury Building Society were also recognised as being:
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Great for Communication
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Great for Relationship Management.
Karen Smith, Sales Manager at Newbury Building Society said
“This is the first time we have appeared in the national benchmark report alongside much larger lenders and we are incredibly proud of this achievement and for the recognition of the great level of service our sales and underwriting teams provide to Brokers and Intermediaries.
I’d very much like to thank those who have taken time to provide this valuable feedback.
The feedback provided through this survey is very important to us. It ensures we are delivering and developing our service, our criteria, our use of technology and providing the right levels of communication to help brokers effectively support their clients.”
