Mortgage Helpdesk Adviser

Location: Head Office (hybrid working available once training is complete)

Hours: Monday - Friday, 9.00am - 5.00pm

Salary: £25,497 - £29,996

Interview date: Thursday 16 May and Friday 17 May 2024

Close date: Thursday 9 May 2024

Due to continued business demand, we are growing our mortgage sales department.

We have an exciting opportunity for someone to join our friendly and fast-paced team, working on our mortgage broker helpdesk and contributing towards achieving sales targets.

You will be fully supported and provided with a clear training plan to enable you to develop the skills and experience required to:

• Take ownership for managing a variety of enquiries via phone, email and live chat.

• Support third party systems to ensure our products are accurately reflected and to assist brokers with our online broker service.

• Convert new broker enquiries into applications.

Essential criteria for the role:

• Proven experience of working with internal and/or external, customers to ensure the highest quality service experience.

• Evidence of excellent written and verbal communication skills.

• Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365.

• GCSE Maths and English grade 4 or equivalent.

Desirable criteria for the role:

• CeMAP qualification.

• Competent and legal driver.

• Some experience of working within a sales environment.

• General understanding of the financial services industry.

• Some knowledge and experience of mortgage underwriting.

*The salary offered is dependent on evidence of key competencies and skills you currently possess. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all of the criteria.