Customer Service Adviser - Wokingham

Location: Wokingham branch

Hours: Monday - Friday, 9.00am - 5.00pm, and alternate Saturdays, 9.00am - 12.00pm 

Salary: £21,945

Interviews: We aim to interview successful applications within one week and feedback will be provided regardless of the outcome. We reserve the right to close this vacancy at any point.

Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award-winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser.

Do you enjoy variety and as well as working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge? Then this is the role for you. 

Here's what you'll be doing:

You will welcome, support, and advise customers on their savings accounts, through a variety of methods. This role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service you will be doing this through cashiering, actioning admin tasks and a whole lot more.

Click here to see a typical day for one of our Customer Service Advisers. 

Why work for us?

  • We want to help others – as well as providing financial services, we get involved in supporting our local communities. This means regular opportunities to volunteer, fundraise, and help with community events and activities. We also give all our employees two paid days of volunteering every year to help with causes they feel passionately about.

  • We want to help you develop – you'll be provided with digital training and learning modules on our online platform, as well as being able to take part in skill boosting workshops throughout the year. This is all underpinned by support from your team, manager, and the wider business.

  • We want to look after and reward you - you will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our NBS Rewards discounts and offers, wellbeing initiatives, and your birthday off.

Essential criteria for the role

  • Some experience of working with internal and/or external customers to ensure the highest quality service experience. 

  • Evidence of excellent written and verbal communication skills.

Desirable criteria for the role

  • Experience using Microsoft 365 products, including Outlook, OneDrive, Word and Excel.

*The salary offered is dependent on evidence of key competencies and skills you currently possess.  Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range.  This will be via ongoing feedback from your line manager and assessment of your progression against all of the criteria.
 

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