Customer Service Adviser (12 month fixed-term contract)

Location: Alton branch

Hours: 35 hours per week, Monday - Friday, 9.00am - 5.00pm, and alternate Saturdays, 9.00am - 12.00pm

Salary: £21,945

Interviews: We aim to interview successful applications within one week and feedback will be provided regardless of the outcome. We reserve the right to close this vacancy at any point.

At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.

Do you enjoy variety, as well as working with a wide range of customers and colleagues? Do you want to build or develop your skills and knowledge? This could be the role for you.

Here's what you'll be doing:

Our customers really appreciate being able to talk to a human being about their savings accounts, and that’s where you come in! As the friendly face of the Society, you will welcome, support, and advise customers on their savings accounts in a range of ways. Your focus will be on providing excellent customer service as well as actioning administrative tasks - this is a varied and interesting role where no two days are the same.

Why work for us?

• We want to help others – as well as providing financial services, we get involved in supporting our local communities. This means regular opportunities to volunteer, fundraise, and help with community events and activities. We also give all our employees two paid days of volunteering every year to help with causes they feel passionately about.

• We want to help you develop – you'll be provided with digital training and learning modules on our online platform, as well as being able to take part in skill boosting workshops throughout the year. This is all underpinned by support from your team, manager, and the wider business.

• We want to look after and reward you - you will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our NBS Rewards discounts and offers, wellbeing initiatives, and your birthday off.

Essential skills and experience

• Some experience of working with internal and/or external customers to ensure the highest quality service experience. 

• Evidence of excellent written and verbal communication skills.

Desirable skills and experience

• Experience using Microsoft 365 products, including Outlook, OneDrive, Word and Excel.

*The salary offered is dependent on evidence of key competencies and skills you currently possess. We pride ourselves on recruiting for potential, so if you do not meet all the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against the criteria.