Phillippa Cardno interviewed by Institute of Customer Service

Listen in to an excellent interview with the Society's Chief Executive Officer, Phillippa Cardno, conducted by the Institute of Customer Service (ICS) as part of their 'Head to Head' interview series.

In the insightful discussion, Phillippa talks about the Society's customer-centric approach and the challenges building societies across the sector are currently facing with the ICS' Chief Executive Officer, Jo Causon.

The Society was awarded a ServiceMark with Distinction accreditation from the ICS for outstanding customer service practices and policies in 2022.

Watch the interview on the ICS' website.

Phillippa Cardno (right), shows off Newbury Building Society's ServiceMark with Distinction Award from the Institute of Customer Service with Melanie Mildenhall and Dean Scott

For more information on our award-winning customer service, click here.

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