my accounts FAQ - Withdrawing money

You need to register your nominated account details to allow online withdrawals. If you have already registered them at a branch then you will be able to withdraw funds.

If you have not registered your nominated account, you will only be able to send funds to another Society account that you hold or are signatory on.

You can also request to withdraw by cheque by sending a secure message to the myaccounts team using the send/view message function in myaccounts.

Your nominated bank account is registered when you open a new account online. In some cases, we will request a bank statement before your nominated bank account can be used for withdrawals.

If you are registering to view your existing account(s) online then you will need to add your nominated account before you can transact unless you already have registered your nominated account in branch.

To register a nominated account you will need to login and send a secure message to us using the 'Registering/Changing my nominated account' instruction containing the sort code, account name and account number (and reference if applicable) of your nominated account. If we require further verification, we will request a bank statement from you.

We will confirm when we have completed the registration of your nominated account details using the secure messaging facility.

You can withdraw at any time except for within the first 14 days following your opening deposit. Withdrawals can be made to your nominated bank account or to another Society account that you hold or are signatory on.

There is a daily withdrawal limit of £50,000 per account, per day when withdrawing to your nominated bank account. Withdrawals to another Society account will be subject to the deposit limits as per the terms and conditions of that account.

Once you have logged in:

  • Select the account you want to withdraw from on the homepage and click ‘View account.’

  • Select ‘Payments’ and follow the instructions on the screen. 

  • Select  ‘Withdraw funds.’ 

  • Then select your nominated account.

Withdrawals to your nominated account for £50,000 or less requested before 3pm Monday to Friday, excluding Bank Holidays, will be sent the same day. Withdrawals requested outside of these times will be sent on the following business day. In both cases funds should be received on the day they are sent.

Withdrawals against a cheque paid into your account can be made on the sixth working day after it has been deposited with us, provided we have not received notice that it has not been cleared. For example, a cheque paid in on a Monday will normally be available for withdrawal on the Tuesday of the following week.

See our Savings terms and conditions for more details.

You can view your account history through our online service back to 2001, if your account has been open that long! If you require your transaction history over a longer period of time, please refer to your passbook or contact us and we will be able to issue you with this information.

If you have opened your account online you will not receive a passbook automatically. If you want to transact in a branch on an account opened online, you will need to request a passbook by visiting your local branch. The passbook will be issued in branch and posted to your registered address, as an additional security measure, before you are able to transact in branch using your passbook.

To issue you a passbook, please remember to bring signed identification with you, for example, a current passport or photocard driving licence so we can check your signature.

You are unable to request a withdrawal from a notice account until a period of time equal to the notice period has passed.  For example, an account that requires 90 days’ notice would need 90 days from the date you put the account on notice before you can withdraw.

If you wish to make an online withdrawal from your notice account without penalty, you will need to contact us to put the account on notice.  Send a secure message selecting the message subject ‘Notice to withdraw’.  The myaccounts team will put your account on notice and contact you by secure message to advise the date you can withdraw from your account. You will need to log into myaccounts on the agreed date (or within 7 calendar days) to make the withdrawal. Select 'Take money out' and follow the instructions, request the transfer of funds, then select 'Make Withdrawal' and follow the instructions on the screen. Your funds can only be sent to your nominated account or another Society account.

We are unable to process requests over £50,000 online.  You can withdraw by cheque or CHAPS in branch or by postal request. CHAPS payments do come with a charge for this service (see our Savings terms and conditions).  In both cases a passbook will be required.

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