Q. Can the online system be used for all application types?
A. The online system can be used to submit the following types of application:
- Standard residential purchase or remortgage
- Shared Ownership purchase or remortgage
- Shared Equity purchase or remortgage
- Buy to Let purchase or remortgage
You will NOT be able to submit the following types of application online; however, we can accept paper applications for these types of business:
- Self-build purchase or remortgage
- Foreign currency
- Regulated Buy to Let
- Consumer Buy to Let
- Right to Buy
- Ex-Pat (including Buy to Let)
If you wish to discuss any potential applications please contact our Intermediary Helpdesk on 01635 918000 or firstname.lastname@example.org.
Q. Can I make changes if I make a mistake?
A. If you make a mistake during the application process and realise prior to submission, you are able to go back by using the page buttons at the top of the screen. If you make a mistake and realise after you have submitted the application you can either send a secure message or call the Underwriting team on 01635 555700.
Q. Can I move around in the application?
A. You can move around during the application process by using the buttons at the top of the screen.
Q. What do I do if my case won’t fit within the specified criteria?
A. If your application will not fit the specified criteria, you may be able to submit a paper application instead of submitting the application online. Please contact us and we can advise you.
Q. Does the system carry out an affordability check?
A. The system does not carry out an affordability check. We are working on upgrading the system in order for it to provide this service. You must check the customer would pass our affordability before submitting an application. You can do this by using our affordability calculator.
Q. How do I complete the income and expenditure sections?
A. In the income and expenditure sections, you will need to add each source of income and each expenditure type separately by selecting after completing the type and amount etc. The income types are split. Please complete the sections separately for employed income, self-employed income and other income such as pensions.
Q. How do I attach secure documents?
A. If you want to upload supporting documents for the application, you can do this by selecting the ‘Upload documents’ button once you have selected the appropriate customer in your existing applications. You will simply need to click on ‘document’ and find the document on your computer and click ‘Upload’. This will ensure your documents are sent to us securely. We can accept documents up to 10MB in size.
Q. How do I track my case?
A. You can track the progress of you case through the customer screen in your existing applications. The tracking function will appear at the top right of the table opposite the account number.
Q. How do I know what happens next?
A. The next steps are detailed once you have submitted your application. You will need to print the application form and get the applicants to sign the Direct Debit mandate and Declaration page. We will require a copy of this to be uploaded along with the supporting documents.