Karen Smith joined the Society in 1998 from Lloyds Bank. Her career started in Abingdon branch as a Manager’s Assistant, before spending time as Area Manager in the branch network for more than 15 years.
Karen then set up Newbury’s Intermediary Sales team in 2016, who look after the intermediary mortgage distribution channel. The team has gone from strength to strength under her tenure, with the team sourcing around 80% of the mortgage business the Society requires every year.
No two days are the same at the Society – I do everything from helping on the phones, to coming up with ideas to increase business, to delivering better outcomes for our brokers and customers. But what I love most of all, and have always loved about working here, is the people I work with every day. You really feel valued and supported by a great leadership team. The 25 year milestone is an astonishing achievement but there is still more to give. The mortgage market has undergone significant changes over the years and will continue to do so, it is great to be part of this and be able to make a difference to the culture of the business.
Phillippa Cardno, Chief Executive, said: “The impact Karen has had on the Society is fantastic. Her sales expertise coupled with her underwriting knowledge and understanding of the Society’s purpose are a magic combination. Karen is well regarded within her team and across the Society, as well as by the many members and brokers she has assisted over the years. I am delighted to recognise her achievements and look forward to working with her for many more years to come. Congratulations Karen on reaching your 25 years’ service at Newbury Building Society.”
Following a presentation at the Society’s Newbury head office, Phillippa presented Karen with a gift and gave a speech in recognition of her achievements.