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We aim to reply with an initial response within 48 hours of receiving your form, and may contact you by phone, email or by post to resolve your enquiry.

Please note: We cannot accept requests for transfers, password resets, or transaction instructions via this form. We are unable to include any personal account information in our email replies for security reasons.

We comply with the General Data Protection Regulation (GDPR) and any other applicable data protection legislation. Our Privacy Notice sets out the basis on which any personal data we collect from you, or that you provide to us will be treated.