Part-time Reception & Scanning Assistant (12 month fixed-term contract)

Location: Head office, Newbury

Hours: 21 hours per week. Monday, Tuesday and Wednesday, 9.00am - 5.00pm

Starting salary: £14,598.87

Interviews: 90-minute interview held in our head office in Newbury. We aim to interview successful applicants within 1 week. Feedback will be provided regardless of the outcome. We reserve the right to close this vacancy at any point.

At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.

Are you organised and efficient with great communication skills? Do you enjoy varied tasks and adding value. Then this could be the role for you.

What will you be doing?

As part of a friendly and supportive team you will provide excellent service to your internal colleagues, by using your admin skills to efficiently and accurately scan and index customer and Society documents. 

While also being the first point of contact on our reception desk for our external customers. You will be providing excellent customer service while answering calls, managing a switchboard, taking messages, and managing faxing and an enquiries mailbox. 

As part of the larger Customer Support Team, you will work closely with colleagues to learn all aspects of the role within your comprehensive training program.

Essential skills and experience:

• Some experience of working with internal and/or external, customers to ensure the highest quality service experience

• Excellent written and verbal communication skills environment

• Competent in the basic use of Microsoft packages - Word, Excel, Outlook and Office 365 

• Proven administration skills 

Desirable skills and experience: 

• Experience with working within financial service administration.

Why work for Newbury Building Society?

• We care about our communities – as well as providing financial services, we get involved in supporting local charities and people. This means regular opportunities to volunteer, fundraise, and help with community events and activities. All employees also receive two paid days of volunteering every year to help causes they feel passionately about.

• We want to help you develop – we are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.

You will also receive a generous holiday allowance, contributory stakeholder pension scheme, two days of volunteering leave per year, access to our Employee Assistance and wellbeing programmes, and your birthday off!

*The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all the criteria.