Customer Support Administrator - Mortgages Team (7 month fixed-term contract)

Location: Head office, Newbury

Hours: 35 hours per week. Monday - Friday, 9.00am - 5.00pm

Starting salary: £24,127.58

Interviews: 90-minute interview held in our head office in Newbury. We aim to interview successful applicants within 1 week. Feedback will be provided regardless of the outcome. We reserve the right to close this vacancy at any point.

At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.

What will you be doing?

Joining the Customer Support Mortgages Team means you will support customers with mortgage accounts from their account opening to account closure. While also working collaboratively with other teams within the society.

You will take on tasks such as: 

• Handling customer queries about their account, both by email and over the telephone.

• Checking mortgages are ready to complete and sending out funds to solicitors for purchases and remortgages.

• Ensuring our security is protected at Land Registry, using their portal and liaising with solicitors.

• Ensuring accounts are redeemed in full and administrating the mortgage account closure process.

• Processing overpayments to mortgage accounts and making changes to the account in accordance with customer instructions.

This is a wide-ranging role, and no two days are the same. The above is only a few of the tasks you may do on any given day.

You will be provided with all the training and guidance you need to learn our processes and to become a confident member of this dynamic team.

Essential skills and experience:

• Some experience of working with internal and/or external customers to ensure the highest quality service experience.

• Evidence of excellent written and verbal communication skills.

Desirable skills and experience: 

• Microsoft Office - Word, Excel, Outlook and Office365.

• Experience in financial service administration.

Why work for Newbury Building Society?

• We care about our communities – as well as providing financial services, we get involved in supporting local charities and people. This means regular opportunities to volunteer, fundraise, and help with community events and activities. All employees also receive two paid days of volunteering every year to help causes they feel passionately about.

• We want to help you develop – we are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.

You will also receive a generous holiday allowance, contributory stakeholder pension scheme, two days of volunteering leave per year, access to our Employee Assistance and wellbeing programmes, and your birthday off!