Head Office with option for hybrid working once training is complete.
Hours
Monday to Friday 9.00am to 5.00pm (35 hours per week)
Salary*
Starting: £28,432.26
Target: £31,591.41
Interview
90-minute competency-based interview held in Newbury Head Office.
We aim to interview successful applicants within 10 working days.
Feedback provided regardless of outcome.
We reserve the right to close this vacancy at any point.
We have an exciting opportunity to join our friendly, fast‑paced Intermediary Sales team, working on our mortgage broker helpdesk and playing a key role in achieving our sales targets.
As an Intermediary Sales Adviser, you will support mortgage intermediaries with inbound enquiries and Agreements in Principle (AIPs), helping to deliver a great broker experience while contributing to team performance. From time to time, there will also be the opportunity to support our wider Sales teams, helping us flex capacity and share expertise across the business.
You will be a key point of contact for our broker network, providing sales support, operational assistance and insight across our systems, products and lending criteria all from the heart of our intermediary helpdesk.
Broker assistance
Be a first point of contact for our intermediaries via calls, email and live chat
Help brokers move enquiries and AIPs forward with confidence
Build broker relationships and spot new opportunities
Share market insight and play your part in hitting team targets
Learning and decision making
Deliver a great broker experience within our Conduct culture and FCA standards
Own the cases you agree, manage risk well and know when to escalate
Work closely with underwriting and senior colleagues on complex cases
Keep the engine running
Keep products, criteria and sourcing systems accurate and current
Manage broker registrations and online system queries
Log all enquiries correctly on the Intermediary Enquiries Spreadsheet
Protect customer data, privacy and information security
Why join the team?
You will be joining a supportive and knowledgeable team where you can grow or start your sales capability, deepen your mortgage expertise and build strong, lasting broker relationships.
The team are committed to help your development and creating an inclusive environment where everyone can thrive. You will be fully supported with a clear and structured training plan, giving you the skills, confidence and experience you need to succeed in the role.
Essential skills and experience
Proven experience of working with internal and/or external, customers to ensure the highest quality service experience
Evidence of excellent written and verbal communication skills
Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365
Desirable skills and experience
CeMAP qualification
Competent and legal driver
Some experience of working within a sales environment
General understanding of the Financial Services industry
Some knowledge and experience of underwriting
We invest in your development — through excellent learning opportunities, meaningful responsibilities and project work that supports your long‑term growth.
We look after and reward you — including a generous holiday allowance, contributory stakeholder pension, wellbeing support, and your birthday off.
We support our communities — through regular volunteering, fundraising and local initiatives. You will also receive two paid volunteering days each year to support causes you care about
Please note: you will be directed to our recruitment partner's website to continue your application.
*The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all the criteria.
