Mortgage Retention Administrator 12-month Fixed Term Contract
Location
Head office
Hours
Monday to Friday, 9am to 5pm
Salary*
Starting: £25,112.26
Interview
90-minute competency-based interview held in Head Office.
We aim to interview successful applicants within 1 week.
Feedback provided regardless of outcome.
Please note: We reserve the right to close this vacancy at any point.
At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.
You will play a key role in supporting our retention strategy by helping customers stay with us, delivering a smooth and efficient product switch journey.
Working closely with Registered Mortgage Advisers, brokers, and internal colleagues, you will manage and process product maturities, acting as a key point of contact for customer queries.
Manage mortgage maturities and meet agreed Service Level Agreements
Proactively contact customers to arrange adviser appointments
Process product switch offers and completions
Maintain accurate maturity tracking
Support customers and brokers as a key contact point
Ensure compliance with risk, regulatory, and data standards
What we’re looking for
A strong customer focus
Clear and confident communication skills
Ability to organise, prioritise, and meet deadlines
A proactive and accountable approach
A collaborative team player
If you’re organised, customer-focused, and thrive in a supportive environment, we would love to hear from you.
You will be provided with all the training and guidance you need to learn our processes and to become a confident member of this dynamic team.
Essential skills and experience:
Experience of working with internal and/or external, customers to ensure the highest quality service experience.
Evidence of excellent written and verbal communication skills.
Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365.
Desirable skills and experience:
General understanding of the Financial Services industry
Understanding of mortgage products & processes.
Ability to identify and suggest process improvements.
We want to help you develop – we are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.
We want to look after and reward you - you will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.
We care about our communities – as well as providing financial services, we get involved in supporting local charities and people. This means regular opportunities to volunteer, fundraise, and help with community events and activities. All employees also receive two paid days of volunteering every year to help causes they feel passionately about.
Please note: you will be directed to our recruitment partner's website to continue your application.
*The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all the criteria.
