Gemma Loosen

Intermediary Sales Adviser

Gemma Loosen

Background and experience

I joined the Society in 2021 as a Customer Service Advisor within the Savings Team. In 2023, I moved into the Compliance Team on a maternity cover. In 2024, I was promoted to Senior Customer Service Advisor in the Savings Team before taking on my current role of Intermediary Sales Adviser within the Intermediary Team in 2026. 

Everyone is incredibly friendly and supportive. No matter how many questions you have, colleagues are always kind, patient, and willing to help.
Gemma Loosen

Role and responsibilities

My role consists of dealing with emails, Decisions in Principle, live chats and supporting with telephone enquiries.