I joined Newbury Building Society in April 2019 as a Customer Support Manager in the savings department. In 2021, I stepped into my current role as Customer Operations Manager. Before joining Newbury, I spent seven years in the insurance industry, developing a broad skill set across various roles. I’m driven to deliver great customer experiences and support teams to work efficiently and collaboratively.
I really value how well people are looked after at Newbury Building Society, and that everyone’s voice is heard. It’s a supportive environment where opinions genuinely matter. I enjoy coming to work and embrace the new challenges each day brings.
As Customer Operations Manager, I am responsible for leading our customer service teams across savings and mortgage operations to ensure the delivery of accurate, efficient, and customer focused support. I’m passionate about developing people, improving processes, and creating a culture where both customers and colleagues thrive.