I joined Newbury Building Society in 2012, since then I have undertaken various roles within the Society, all within mortgages. I originally started with Direct Mortgage Sales, moving to Intermediary Sales when the team was set up in 2016, before moving to my current role in May 2025.
I enjoy working at the Society because it allows me the opportunity to have a meaningful impact. Every role I've held has brough unique challenges, which I enjoy. The Society also provides strong support for my development, which has been instrumental in my career progression.
I lead initiatives to drive direct mortgage growth and enhance member retention, ensuring we deliver outcomes that support our customers in achieving their financial goals. I also manage performance tracking in these areas to ensure we meet our targets for growth and retention.