Alice Pocock, my BDM is knowledgeable and quick to respond to new enquiries. Her team always do their best to move cases forward to a successful completion.
Background and experience
Prior to joining the Intermediary Helpdesk in 2016 I worked in the Society's Underwriting team as an administrative assistant. My role was customer service focussed, assisting the mortgage underwriters by handling customer enquiries and undertaking administration on mortgage accounts.
At Newbury Building Society we are able to individually underwrite our cases making us a flexible kind of lender. I enjoy being able to discuss new business enquiries with brokers and demonstrate our open approach to some of the more unusual cases we see. I believe this makes us unique, and I am proud to work for an organisation that takes a personal view on a situation, in the hope of granting a customer with a mortgage.
Role and responsibilities
I am the Business Development Manager for Intermediaries in the BH, BN, BR, CR, DT, HP, KT, MK, LU, PO, RH, SM and UB post code areas. I also provide support for my colleagues in our Intermediary Helpdesk, handling enquiries we recieve from brokers and intermediaries.