We pride ourselves on going the extra mile for our members. A critical part of our customer service strategy is ensuring our members can access and engage with our website in a barrier-free way that best suits their needs.
Approximately 13 million people in the UK have a disability which may prevent them from reading online content. As part of our ongoing work on diversity and inclusion, supporting vulnerable customers, and the forthcoming Consumer Duty regulation from the Financial Conduct Authority (FCA), we are pleased to launch Recite Me's digital accessibility tools on www.newbury.co.uk.
The internet can be an incredibly intimidating place for those with access barriers, and those lacking the tools they need to adequately understand or communicate are at a significant disadvantage. The Recite Me toolbar includes:
- Screen reading functionality
- Multiple reading aids
- Customisable styling options
- Live translation for 100 languages, including 65 text-to-speech and styling options.
Being able to offer an inclusive experience is essential to support over 20% of the population who may encounter barriers when exploring our website due to having a disability, learning difficulty, visual impairment or English as a second language. Our website users can now utilise a range of tools to read, interact with, and understand our online content - creating an inclusive online environment for all.